The client’s internal IT and data support teams were primarily focused on maintaining the existing infrastructure. To elevate their technological capabilities according to their three-year strategic roadmap, the client would have required substantial investments in expanding their tech team and upskilling resources on modern technology. However, building an internal team would have led to a significant increase in costs, leaving minimal bandwidth for data teams to support new data and insights requests from business users.
Ingrity entered into a service agreement with the client, providing technical and data support as part of a managed service rather than deploying additional resources. As the client’s trusted partner, we took complete responsibility for maintaining their data assets, including cloud data infrastructure, ETL pipelines, model maintenance, Power BI Dashboards, and Reports, among others. Our engagement also involved evaluating their tech stack and recommending opportunities to enhance their data capabilities. We ensured timely delivery of information to the business by adhering to SLAs and established an end-to-end incident management process for quick response to critical data events. By offering multi-skilled Ingrity resources to address specific issues, we eliminated key person dependency and ensured that every client challenge was handled by the appropriate resource with the right skills.
The client achieved significant cost savings of approximately $300k per annum through the managed service arrangement. By leveraging our expertise and support, they avoided the need for extensive investments in expanding their internal team and were able to allocate their resources more efficiently. The managed service model allowed the client’s data teams to focus on delivering valuable insights and to meet the data and analytics needs of the business users, resulting in improved operational efficiency and cost advantages.
