Our client’s existing information framework relied on outdated approaches that demanded significant manual effort from the data team. This system could only support weekly/monthly performance monitoring, and data was shared with business stakeholders via emails and SharePoint websites.
Weekly monitoring of business performance proved insufficient, as continuous utilization monitoring was essential for effective performance management. The data team was overwhelmed with requests for customized analysis and struggled to provide timely insights, leading to delays, and missed service levels (SLAs) in delivering valuable insights.
Ingrity collaborated with the client to design and build a robust data source that allowed for daily updates and facilitated real-time insight generation. This new infrastructure supported operational measures such as resource utilization, idle vs. revenue time, as well as financial measures like receivables and revenue pipelines.
The executive dashboard provided a comprehensive overview of business performance at both the organizational level and within each department or practice. The client’s executive team relied on this centralized source during daily business performance meetings to drive performance discussions. Any noteworthy insights were further explored by the client’s data teams through bespoke analysis.
The implementation of the executive dashboard provided the client’s executive team with a holistic 360-degree view of practices and product lines. This enabled efficient resource allocation and empowered the team to address business challenges in a more agile manner, with the ability to react and respond within a day instead of weeks.
The reliable and centralized data source greatly enhanced the client’s decision-making capabilities, allowing for timely and informed choices that positively impacted business performance. By leveraging real-time insights, the client achieved improved resource management, faster issue resolution, and ultimately, greater operational efficiency.